24/7 live chat support for Buy with Prime orders : Prime members can now get access to customer service through a live chat feature on their order detail page where they can connect with trained representatives to get round-the-clock, live customer service for their Buy with Prime orders.īuy with Prime constantly invests in features and enhancements that help deliver a better experience for shoppers and merchants.The latest innovation from Buy with Prime provides a simplified, post-purchase experience for Prime members and the brands that they shop. Shopping for the holidays can be a daunting experience when trying to keep track of your orders. All of your orders, all in one place : Prime members can now view and track orders placed on brands’ sites that offer Buy with Prime in their Amazon account, both on and in the mobile app.Just in time for the holiday season, we’re excited to roll out new Buy with Prime features that Prime members will love, including hassle-free returns and world-class customer service,” said Peter Larsen, vice president, Buy with Prime.īelow are some of the exciting new benefits for Prime members, just in time for the holiday season: “We continue to innovate our Buy with Prime offering so that Prime members get access to an expanded selection and a convenient shopping experience, even when shopping beyond. Prime members can now track their Buy with Prime orders in their Amazon account on or the mobile app, get 24/7 live chat customer service, and return eligible Buy with Prime orders at more drop-off locations with no boxing or labeling required for their Buy with Prime orders.

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